🌟 Frequently Asked Questions (FAQs)

1. How can I contact Zubag’s customer support?
We’re always here for you. If you have any questions or need help, just email us at support@zubag.store. Our team will get back to you as quickly as possible — no bots, just real support.

2. What is your order processing time?
We process orders within 1–2 business days. As soon as your order ships, we’ll send you a tracking link so you can follow your Zubag all the way to your door.

3. Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $50.
For orders under $50, there’s a flat $5 shipping fee — simple, fair, and transparent.

4. Do you ship internationally?
Absolutely. We ship worldwide, and we cover all duties, VAT, and extra fees so your experience is hassle-free. International delivery typically takes 7–15 business days, depending on your location.

5. How do I track my order?
You’ll receive a tracking link via email once your order ships. You can also track it anytime via our Order Tracking Page.

6. What is your return and exchange policy?
We offer 60-day hassle-free returns and exchanges.
If your Zubag isn’t quite right, we’ll even arrange free pickup. Just make sure the item is unused, undamaged, and in its original packaging.

7. What is the “One Bag, One Impact” program?
For every bag sold, we donate $1 to support survivors of domestic violence through Refuge (UK) and the National Network to End Domestic Violence (US).
Your purchase helps fund shelter, safety, and hope.

8. Can I get a free product through the “Share Your Story” giveaway?
Yes! If you’ve been through something meaningful or powerful and want to share, send us your story. Every month, we gift a Zubag to the most heartfelt submission — because bold stories deserve bold support.

9. What is the Warmth Fund?
The Warmth Fund is our way of giving back to individuals and families facing hardship. If you or someone you know is going through a difficult time, reach out. We donate Zubag products to offer comfort and confidence when it’s needed most.

10. Are your bags eco-friendly?
Yes — and proudly so.
Our bags are made with durable, long-lasting materials to reduce waste. We also use minimal, recyclable packaging and are actively working toward even more sustainable practices across our production line.

11. Are Zubag bags unisex?
Always.
Our designs are intentionally unisex, timeless, and bold — made for anyone who knows who they are and isn’t afraid to show it.

12. Do you offer gift cards?
Coming soon! We’re working on Zubag gift cards so you can share the gift of bold self-expression with someone special. Stay tuned!

13. How can I stay updated on new drops and community stories?
Subscribe to our newsletter at the bottom of the page! You'll get first access to new arrivals, exclusive offers, and stories from the Zubag community — because style is better when shared.