1. Where do you ship from?

All orders are shipped directly from our trusted manufacturing partners. This allows us to offer premium-quality products at exceptional value without compromising on craftsmanship.

2. Do you ship internationally?

Yes, we offer worldwide shipping. All orders are delivered within approximately 10–20 business days, depending on your location.

3. Do I have to pay customs or VAT?

No. All duties, taxes, and VAT are covered by Zubag. You will not be charged any additional fees upon delivery.

4. How long does shipping take?

Standard delivery times range from 10 to 20 business days. You will receive a tracking number via email as soon as your order is shipped.

5. How do I track my order?

Once your order is processed and shipped, you’ll receive a tracking link by email. You can also use your tracking number on platforms such as 17track.net.

6. What is your return policy?

We offer a 60-day return and exchange policy. If you’re not satisfied with your item, you may return it in its original condition for a full refund or exchange. For more details, please refer to our Return & Exchange Policy.

7. What if I received the wrong or a damaged item?

Please contact us at support@zubag.store within 7 days of receiving your order. We will promptly resolve the issue at no extra cost to you.

8. Is my payment information secure?

Absolutely. All transactions are processed using secure encryption technology and are fully PCI DSS compliant. We never store your credit card details.

9. How can I contact customer service?

Our support team is here to help. You can reach us at support@zubag.store — we typically respond within 24–48 hours.